Payouts & Reconciliation

Where the money is, and how to match it up with your books.

fellos doesn't hold any of your money. Every dollar members pay — whether for a store item or an event ticket — goes directly to your organization's Stripe account. fellos just records the sale and keeps everything organized for your bookkeeper.

Where the Money Ends Up

1. A member checks out in the store or buys an event ticket.
2. Stripe processes the payment. Their fee comes out automatically.
3. The net amount lands in your organization's Stripe balance.
4. Stripe payouts that balance to your bank account — typically every 2 business days (or whatever your Site Admin set up in Stripe).

Everything about when and how the money moves lives in Stripe, not fellos. To see your Stripe balance and payouts, your Site Admin logs into the Stripe dashboard directly.

Using Financial Categories

Financial categories are your primary tool for reconciliation. Every store item has one, and each event ticket sale gets tagged with the event's revenue category. This means every dollar in fellos has a category attached to it.

A typical setup:

• Merchandise — apparel, mugs, stickers.
• Publications — books, almanacs.
• Workshop Revenue — class and workshop passes.
• Event Revenue — Fundraisers — fundraising event tickets.
• Event Revenue — Regular — regular-event tickets.

Align these with the accounts or line items your accountant tracks. See Options & Categories for how to create them.

Where to Read Sales Data

fellos doesn't ship a built-in CSV export today. For month-end reconciliation, treat fellos as the source of truth for what was sold and to whom and treat Stripe as the source of truth for the money:

• In fellos — open Store → Manage Store → Orders, filter by status, and walk the list to verify every order was fulfilled. Clicking an order shows the buyer, address, line items, and any tracking you entered.
• In fellos — for each paid event, the Attendees list on the event page shows who bought in. Counts and guest attributions are visible there.
• In Stripe — your Site Admin can pull transaction-level reports (including Stripe's fees and net payouts) from the Stripe dashboard. Stripe exports are the authoritative number for anything touching your bank account.

A Simple Reconciliation Flow

Here's a straightforward monthly close:

1. In fellos, walk the Orders list for the month. Verify each order is in a sensible status (Delivered or Completed; anything still Pending or Processing may be worth chasing).
2. For each paid event that occurred, jot down the Attendees count and the seat/extra prices you charged.
3. Ask your Site Admin for the Stripe transactions report for the same window — it will itemize every charge, fee, and refund.
4. Match fellos's sold items against Stripe's charges line-by-line. Your category totals (from the Financial Categories you set up) should sort your Stripe totals into the right buckets for your accountant.
5. Hand the reconciled summary to whoever handles your books.

Handling Refunds in Your Books

Refunds happen in Stripe, and will show up on your Stripe payout report as negative line items. In fellos, the order record keeps its current status — so if you need to remember that a specific order was refunded, email the buyer or drop a note in your own records. When you close the books, subtract Stripe's refund total from the fellos sales total to get the true revenue for the period.

When You Don't Know What Something Is

If you see a charge or payout you don't recognize:

• Start in fellos — use the Search orders… box on the Orders tab to look up the order by number or buyer.
• If you can't find it in fellos, ask your Site Admin to look it up in Stripe. Stripe has more detail on every transaction (including attempted payments that didn't succeed).
• Write down what you find. A short note in your monthly reconciliation file saves future-you a lot of time.