Scanner & Check-in

Who gets in, who doesn't, and how many people showed up.

On event day, you use your phone or tablet as a ticket scanner. Members show their QR code (either printed or on their phone), you scan, and fellos verifies the ticket and marks them in.

Who Can Scan

Three kinds of people can use the scanner:

• Comptrollers — can always scan any event.
• Site Admins — can always scan any event.
• Assigned scanners — specific members you've given scanner access for this one event. Use this to delegate to volunteers on event day without giving them any other permissions.

Assigning Scanners for an Event

1. Go to Events and open the event.
2. Scroll down to the Event Scanners section.
3. Type a member's name in the selector.
4. Click + Add.
5. Repeat for each additional person. Remove scanners at any time with the ✕ button next to their name.

Assigned scanners only get scanner access for this one event — not the store, not other events, not anything else.

Using the Scanner

On event day:

1. Open the event page on your phone.
2. Tap the Scan button at the top right. You'll need to allow camera access the first time.
3. Point the camera at the buyer's QR code.
4. A green check flashes when the ticket is valid. Let them in.
5. Repeat for the next person.

What the Scanner Tells You

✅ Valid

Ticket is genuine and hasn't been used yet. Shows the attendee's name and party size (if they bought extras).

⚠️ Already checked in

This ticket has already been scanned today. Either a duplicate screenshot, or someone trying to re-enter. Use your judgment.

❌ Refunded

The ticket was refunded. Don't let them in.

❌ Wrong event

This ticket is for a different event. Check the date.

❌ Invalid

Not a fellos ticket, or the QR didn't decode. Ask them to try their email confirmation again, or check the backup attendee list.

Live Attendance Counts

While the scanner is open, the top of the screen shows:

• Checked in — how many have been scanned so far.
• Sold — total tickets sold.
• Capacity — how many seats you configured.

You can also open the event page on a separate device (laptop at the welcome table) to see the same numbers alongside the full Sales & Attendance breakdown from the ticketing page.

If the Network Goes Down

The scanner needs a connection to verify tickets — there's no offline mode. If you lose network:

• Fall back to the CSV attendee list you exported. Mark people off by hand.
• When the network comes back, you can still open the scanner and catch up on any late arrivals.

After the Event

Come back to the event page the next day and check the Check-in rate number. It tells you what percentage of paid attendees actually showed — useful for future planning (over-selling, food counts, etc.).